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HiLife Rewards
Return Process in 3 Simple Steps
- Log in to your HiLife Vitamins account and go to your Orders page.
- Click Contact Us on the order that contains the items you’d like to return.
- Follow the on-screen instructions to submit your request.
Start a Return
We’ll review your request and respond within 48 hours. Most are approved quickly, but some may take longer if a manual review is needed. You’ll get an email update once a decision is made.
If your request is approved, you may receive a Return Label Email with next steps. Please note that you will need to return your package within 14 days.
Domestic return labels will incur a fee of $8.95; International orders are not eligible for return.
Your refund will be processed once we receive the item(s) in its original condition.
Please allow 5–10 business days for refunds to be processed back to your original payment method.
HiLife Return Policy
Return Window
Refund Policy Overview
At HiLife Vitamins, we want you to shop with confidence. If you’re not completely satisfied with your purchase, you may request a return or replacement within the applicable time window.
- Most products: Returns accepted within 30 days from the day you receive your order.
Please note that submitting a refund request does not guarantee approval . Each request is reviewed individually, and HiLife reserves the right to limit or deny requests that show signs of misuse or abuse.
International Returns
- HiLife Vitamins does not provide return labels for international orders.
- Refund amounts may differ from the original purchase total due to return postage, exchange rates, handling, or customs fees.
- Some unclaimed or refused orders are destroyed by carriers and cannot be refunded.
Return Policy Exclusions
Unapproved returns
- Items returned without a prior refund request will be refused and returned to the sender.
Mistaken returns
- Ensure you return the correct item — HiLife Vitamins cannot keep or return items mistakenly sent to us.
Policy violations
Misuse of the refund process can result in account suspension. Examples include:
- False claims of non-delivery or product defects
- Submitting duplicate or excessive refund requests
- Returning used or damaged items
- Engaging in fraudulent chargebacks
- Refusing or repeatedly not claiming orders
We may issue warnings, suspend Rewards Credit privileges, or permanently close accounts that violate our policies.
Right to Modify Policy
Submitting a refund or replacement request does not guarantee approval. HiLife Vitamins reserves the right to limit, deny, or modify refunds or replacements at any time and to close accounts engaged in fraudulent or abusive activity.
Frequently Asked Questions (FAQs)
- Your refund will be processed once we receive the item(s) in their original condition.
- Store credit is typically issued within 24 hours. Refunds to your original payment method may take 7–10 working days to process, or up to 35 days for customers outside of the United States.
- Not always. Some returns can be approved with photo documentation. Wait for your return confirmation email before returning or discarding products.
- If a return is required, the product(s) must be returned in their original condition within 14 days.
Yes, but shipping costs are the customer's responsibility. HiLife Vitamins does not provide return labels for international returns.
Contact your financial institution to arrange an alternative refund method.
Common reasons include missed return windows, used or incorrect items, or policy misuse. Each request is reviewed individually.
Need help?
If you need further assistance, please visit our Contact Us page.