FAQs:

 

Products that can be returned?

• All products can be returned for a refund, except for:
• Heat-sensitive/refrigerated items
• Clearance products
• Any items where 5 or more of the same product were purchased

 

Return period?

• Products can be returned within 30 days of purchase.
• Products returned after 30 days will not be eligible for a refund.

 

Conditions for return?

• Products must be returned in their original condition, with all original packaging.
• Products must be unused and undamaged.

 

Refunds?

• Refunds will be issued in the form of the original payment method.
• For example, if a product was purchased with a credit card, the refund will be issued back to the credit card.

 

Exceptions?

• There are a few exceptions to the refund policy:
  • Products that are defective or damaged will be replaced or refunded at our discretion.
  • Products that are returned after the 30-day return period will not be eligible for a refund.

  

Please Note:

*Shipping and handling charges are non-refundable.

*Restocking fee of 20% will be applied to all orders that are sent back due to missed delivery.

 

Package Lost or Stolen?

We do understand these scenarios can happen from time to time but unfortunately this matter is out of our control, therefore we offer all our customers replacement only on the event the courier loses the package. Please note there is no refund or replacement for stolen package after delivery is made.

 

Still Need Help?

If you have any further questions about our Return & Refund policy, please contact us at Support@HiLifeVitamins.com

 

Thank you for shopping with us!