Shipping Policy COVID- 19 Update

Are orders taking longer than expected?

Yes, as COVID-19 has spread, we have seen an increase in people shopping online. Certain products purchased during this time may be delayed due to business interruptions regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments.

Are we taking safety measurements at this time?

Yes, as a business and a community, we believe that we must do our part to slow the spread of the virus while we continue to operate. Please be advised at this time all of our employees are required to wear gloves and wash their hands periodically throughout the day.

Free Shipping?

Shipping for all U.S states. on all orders over $49 dollars and less than 4 pounds is free.

Shipping for International customers:

For International countries, shipping will be charged according to a real-time shipping cost based on the weight of the shipment. 

If you have other questions, please contact us at 1 (800) 622-8877.

What if my items arrive damaged or defective?

We put our best effort to ensure your items will arrive in the best condition. Unfortunately, some of the items might be damaged during shipment due to circumstances with carriers outside of our control. We understand your disappointment and we will do our best to replace the item as fast as possible. In the case that you have gotten a damaged item, please email us at Support@HiLifeVitamins.com or call us at 1 (800) 622-8877. Give us your name, order number and the name of the item that was damaged and we will accommodate you for the damaged item.

Still Need Help?

Our knowledgeable Customer Service Team are ready to help, every day from 9:00 AM - 7:00 PM EST.

Please visit our Contact us page where you can submit a question or concern or live chat with us via Facebook messenger.

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