Most orders are processed within one business day, Monday through Friday, excluding U.S. federal holidays.

Orders placed before 1:00 PM ET will generally ship the same business day. Orders placed after the cutoff may ship the following business day. Large orders, special-order items, refrigerated products, manufacturer-direct shipments, and orders requiring payment or address verification may require additional processing time.

Once your order ships, you will receive an email containing your tracking information. Carrier transit times begin after the package has been accepted by the carrier and do not include order-processing time.

We offer free standard shipping on eligible orders over $45 shipped within the contiguous United States. The qualifying order total is calculated after discounts and before taxes and shipping charges.

The carrier and shipping service used for a free-shipping order will be selected by HiLife Vitamins based on the destination, package weight, delivery time, and product requirements. Free shipping is not available for international orders or orders shipped to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories.

We ship throughout the United States, including Alaska, Hawaii, Puerto Rico, Guam, eligible U.S. territories, PO Boxes, and APO/FPO military addresses.

Available shipping methods depend on the destination, package size, product type, and carrier availability. We primarily use USPS, UPS, and FedEx for domestic deliveries.

Delivery dates displayed at checkout or provided by the carrier are estimates and are not guaranteed unless the selected service specifically includes a delivery guarantee. Weekends, holidays, weather events, carrier disruptions, and remote destinations may result in additional transit time.

Certain items may ship directly from the manufacturer or from a separate fulfillment location. When this occurs, your order may arrive in multiple packages, and you may receive more than one tracking number.

Refrigerated and temperature-sensitive products are packed with protective materials and cold packs when appropriate. To reduce the possibility of packages remaining in transit over a weekend, refrigerated orders normally ship Monday through Wednesday.

Customers may authorize us to release a refrigerated order as soon as possible by leaving a message in the order notes section of the cart or emailing support@hilifevitamins.com with the order number. By requesting immediate release, the customer acknowledges that the shipment may remain in transit over a weekend.

During periods of extreme heat, severe weather, or extended transit times, we may temporarily hold an order or recommend an expedited shipping method to help protect product quality.

Cold packs are designed to absorb heat during transit and may arrive partially melted, completely melted, or warm. This is normal and does not necessarily mean that the product has been compromised. Many refrigerated supplements are manufactured to tolerate normal shipping conditions for a limited period.

Please monitor your tracking information and bring the package indoors as soon as possible after delivery. Refrigerate the product promptly upon arrival according to the storage instructions on its label.

Although carrier delays and weather conditions are outside our direct control, our Customer Care team will assist you with any delivery concerns.

HiLife Vitamins ships to many international destinations. Available carriers and services vary based on the destination, product type, package weight, and local import requirements.

International customers are responsible for determining whether the products ordered may legally be imported into their country. The recipient is also responsible for all customs duties, taxes, brokerage charges, import fees, permits, and other expenses assessed by the destination country or shipping carrier.

Customs authorities may inspect, open, delay, refuse, return, or confiscate a shipment. HiLife Vitamins cannot guarantee international delivery dates or customs clearance.

A valid local telephone number and email address must be provided with the order. Please closely monitor your email, telephone, and tracking information for communications from the carrier or customs authorities until the shipment has been safely delivered. Failure to respond may result in the package being delayed, returned, abandoned, or destroyed.

International shipping charges are nonrefundable. Orders that are refused, abandoned, confiscated, destroyed, or not returned to HiLife Vitamins are not eligible for a refund. Packages returned to us may be refunded only after they have been received and inspected. Original shipping charges, return shipping charges, customs expenses, and a 20% restocking fee may be deducted from the refund.

Please carefully review your shipping address, apartment or suite number, postal code, telephone number, and email address before submitting your order.

Contact us immediately if a correction is needed. We will make every reasonable effort to assist; however, once an order has entered processing or has been shipped, we cannot guarantee that it can be changed, canceled, redirected, or intercepted.

Customers are responsible for additional carrier fees caused by an incomplete or incorrect address. Address-correction fees, interception fees, redelivery charges, return shipping costs, and original shipping charges may be deducted from any applicable refund.

HiLife Vitamins is not responsible for delivery problems caused by inaccurate or incomplete information submitted with the order.

Carrier tracking information may take up to 24–48 hours to update after a shipping confirmation is issued. Tracking scans may also be delayed while a package is moving between carrier facilities.

If your package is delayed, please continue monitoring the tracking page for updates. Delivery estimates may change because of weather, holidays, carrier disruptions, address issues, or other circumstances outside our control.

When tracking shows “Delivered” but the package cannot be located, please:

• Check all entrances, porches, mailrooms, parcel lockers, and other safe delivery locations.
• Ask household members, neighbors, building staff, or your local post office.
• Confirm that the shipping address on the order is correct.
• Allow one to two additional business days, as some packages may be scanned before final delivery.

If the package is still missing, contact our Customer Care team so we can review the shipment and, when appropriate, open a carrier investigation. Refunds and replacements are not automatically issued while a carrier investigation is pending. Additional documentation or a signed statement may be required.

Please inspect your shipment promptly after delivery. If an item arrives damaged, leaking, defective, or different from what you ordered, contact our Customer Care team as soon as possible.

Please retain the following until the matter has been resolved:

• The affected product
• The original product packaging
• The shipping box
• All packing and protective materials
• The packing slip, when included

We may request photographs of the product, seal, cap, lot number, expiration date, shipping box, packaging materials, and any visible damage. These details help us determine what occurred and, when applicable, submit a claim to the carrier or manufacturer.

Please do not discard or return the item without first receiving instructions from our team. Once the issue has been reviewed, we will provide the appropriate resolution.

Packages may be returned to HiLife Vitamins because of an incomplete or incorrect address, unsuccessful delivery attempts, failure to collect the package, refusal by the recipient, unpaid customs charges, or failure to respond to the carrier.

Refunds are not issued until the package has been returned to us and inspected. Eligible unopened products received in resalable condition may be refunded minus:

• Original shipping charges
• Return shipping or carrier fees
• Address-correction or interception fees
• Customs duties, brokerage expenses, or other fees charged to HiLife Vitamins
• A 20% restocking fee

Refrigerated, temperature-sensitive, opened, used, damaged, expired, or otherwise non-resalable products may not qualify for a refund.

Packages that are abandoned, confiscated, destroyed, or otherwise not returned to HiLife Vitamins are not eligible for a refund.

Questions about your order or shipment? Our Customer Care team is ready to help.

HiLife Vitamins Customer Care
Monday–Friday, 10:00 AM–7:00 PM ET
Phone: 1-800-622-8877 ext. 1
Email: support@hilifevitamins.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Live Your Best Life With HiLife