Return & Refund Policy COVID- 19 UPDATE
At HiLife Vitamins the health and well being of our associates, customers and communities is our top priority.Due to the current COVID-19 pandemic, we are temporarily suspending product returns. With the following exceptions:
- Received wrong items
Why are you not taking my return?Our most important core value is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates.
Why this change?We continue to closely monitor the rapidly evolving situation and make decisions that allow us to operate clean to better serve our customers and support our associates. Out of an abundance of caution, we made the decision to temporarily suspend returns to protect the safety of our associates and customers.
What is the time frame when you will start taking returns?We will continue to closely monitor state and local agencies for updates and adjust our policies accordingly.
What are the customer’s benefits for us not accepting returns?
Customers can feel a sense of safety when purchasing products off our shelves. All products customers purchase off our shelves have not left the store.
Package lost or stolen?
We do understand these scenarios can happen from time to time but unfortunately this matter is out of our control.
We suggest you to contact USPS or UPS immediately for more details on your shipment . At this time refunds for "lost or stolen packages" are granted for the purchase price of the product (Minus the shipping cost).