Return & Refund Policy
Can I make a return?
You may return any unopened item(s) purchased from HiLifeVitamins.com within thirty (30) days of the date you received your order. You will receive a full refund for the item(s) in the original form of payment. After we process your return, it may take several business days for the refund to appear on your credit card, depending on your financial institution.
Merchandise that is damaged in shipment may be returned for a full refund or replacement. Please contact HiLife Vitamins Customer Service at 800-622-8877 or by email at Support@HiLifeVitamins.com with a photo(s) of the damage within 48 hours of item(s) receipt. If you leave a voicemail, please include your order number, item description or SKU # of damaged items, and if you would like a refund or a replacement sent.
While we are unable to process an exchange, you may place a new order if you would like a different item. (The coupon code used on original order will not be applicable on a new order).
Shipping and handling charges are non-refundable. For returns via mail, the product must be carefully packaged.
Once your return has been received, a refund will be issued within 1-3 business days in the original form of payment, and an email confirmation will be sent.
*Excluded items where all sales are final: heat-sensitive/refrigerated items, special order items, cosmetics, books, clearance products, any items where 5 or more of the same product were purchased on the same order.
Package Lost or Stolen?
We do understand these scenarios can happen from time to time but unfortunately this matter is out of our control, therefore we offer all our customers Free Insurance on shipments through Norton Shopping Guarantee so you can be have a peace of mind while shopping at HiLife Vitamins.
We suggest you to contact USPS, UPS, Fedex, Or DHL immediately for more details on your shipment . At this time refunds for "lost or stolen packages" are granted for the purchase price of the product (Minus the shipping cost).